Refund Policy
At Livii Supplements, we strive to provide our customers with high-quality products and exceptional customer service. If for any reason you are not satisfied with your purchase, we are here to help.
1. Refund Eligibility
1.1 Returns and Refunds
We accept returns of products purchased directly from Livii Supplements within 30 days of the delivery date. To be eligible for a return, the product must be unopened and unused, in the same condition that you received it, and in the original packaging.
1.2 Non-Returnable Items
The following items are not eligible for returns or refunds:
- Products that have been opened or used.
- Products not purchased directly from Livii Supplements (e.g., third-party retailers).
- Products purchased on sale or with a discount code.
- Gift cards.
2. Return Process
2.1 How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our customer service team at info@liviisupplements.com to request a Return Merchandise Authorization (RMA) number. Please include your order number and reason for the return.
- Once you receive your RMA number, package the item securely in its original packaging, including any accessories, manuals, and documentation.
- Clearly write the RMA number on the outside of the package.
2.2 Shipping Returns
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
2.3 Tracking
We recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
3. Refund Process
3.1 Inspection and Processing
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If your return is approved, we will process your refund to your original method of payment.
3.2 Timeframe
Refunds typically take 5-10 business days to appear on your account after we process your return. If you haven’t received a refund within this timeframe, please check with your bank or credit card company as it may take some time before your refund is officially posted.
4. Exchanges
4.1 Defective or Damaged Items
If you received a defective or damaged item, please contact us immediately at info@liviisupplements.com with details of the product and the defect. We will arrange for a replacement or refund based on your preference.
5. Contact Information
If you have any questions or concerns about our refund policy, please contact us at:
Livii Supplements
info@liviisupplements.com
